For those that don’t have time to deal with it themselves, we offer the following plans:
Plans include:
- Domains
- Regular updates will be made to the WordPress core, once a new release has been proven stable. We will typically not update immediately, until it's been out for a couple of days and supporting plugins are verified to work also.WP Core Updates
- All installed plugins will be updated, whether they are either active or inactive. Inactive plugins or themes can often be a source of trouble.Plugin Updates
- All themes installed on the server will be updated regularly, whether they are active or not. We highly recommend deleting your inactive themes though, as they are often the source of security breaches.Theme Updates
- Any time any file changes for any reason in your domain, we are notified. If YOU would like to be notified as well, that's an available option.Monitor File Changes
- Your files will be backed up either weekly or daily to Amazon Web Services. Frequency for Basic and Standard plans are weekly. If you have an account with Amazon we'll use yours, but if not, we'll use our own. Off-Site Backups
- Any files hacked or defaced files on your system will be cleaned up free of charge, waiving the normal cleanup fee of $299Malware Removal
- Email support is of course included with all plans. We only put it here to make the chart larger. 😉 Email Support
- Support hours vary by plan.Phone Support
- WP Engine web hosting is not required, but we include it with our premium packages.WP Engine Hosting
- File caching and compression are included. This boosts performance for your site visitors, and looks especially good to Google. Performance Upgrade
- Although editing the site yourself is easy, we'll make the changes on your site for you as needed. Changing text, changing menus, adding pages, adding images, creating forms, etc. We'll take care of it. You provide clear direction, and we'll get it done.Make Site Edits
- We strongly support WooCommerce, since they wwere bought by Auttomattic, the parent company of WordPress. Ecommerce Support
- Sucuri is a a complete security solution, including a managed firewall .Sucuri Security
- If desired, your content can be delivered from Amazon S3. This improves site speed and provides for a better user experience for your visitorsCDN Content Delivery
- Screen sharing and Skype connections are available for those that wish to use them.Live Slack Support
- Includes access to Scott Hendison's client dashboard, integrated with your own Google Analytics, Google Search Console, and Google AdWords.Search Commander Dashboard
- WPMU Multisite
- For a single domain...
Basic
- For a single domain...
$85
per month
- 1
- 8am to 5pm PST
- Not available at this level of service.
- For a single domain...
Standard
- For a single domain...
$165
per month
- 1
- 8am to 5pm PST
- We'll make pretty much whatever changes you want, that don't involve the creation of new content.
- Nope - Not here either, but you can buy it direct.
- For a single domain...
Pro
- For a single domain...
$375
per month
- 1
- After hours support is included.
- Available at no charge upon request.
- Authorization for API access must come from your own Google Accounts.
- For a single domain...
Elite
- For a single domain...
$695
per month
- 1
- After hours support is included.
- Available at no charge upon request.
- The level includes two scheduled monthly phone calls w/ Scott Hendison
You Could Do Your Own WordPress Updates
While your webhost does maintain a safe and secure environment, your website is a different story.
Once your website is built and hosted, it becomes your own responsibility to keep your site current, and it is not your original web designers job. Once they build a site their job is essentially done, without some sort of ongoing maintenance agreement. It is *not* their fault if you get hacked.
This is why we offer maintenance plans.
It’s Not Very Difficult
WordPress updates happen several times over the year, and its up to you to update the core files, as well as upgrade the outdated plugins. You can do them manually, using FTP, or you can do them from right inside of the WordPress admin, which is almost always the easiest way.
How Should You Protect Yourself?
This is a great video from one of our affiliates, Wordfence, that is well worth a look.
It’s Rare That Things Go Wrong
Have you ever done a Windows Update and had something go wrong, or updated a piece of software and had a bug? It’s rare in WordPress, but it does happen, and when it does, WordPress itself is almost never the problem.
The problems usually arise with the plugins themselves. They get outdated and insecure, and in some cases even get abandoned, and that’s by far the most common exploit. Sometimes, the problems have to do with your hosts security, old plugins sometimes stop working inexplicably.
Always Make a Backup First
When you are doing your updates, and the screen warns you to create and download a backup, you’ll be tempted to skip it… DON’T SKIP IT!
Did you know that your web host likely backs up only once every 7 days, and in many cases, never stores more than one backup. YOU have to go into your control panel and initiate additional backups and storage.
Although it’s rare, we’ve seen sites “go white” after simple updates, and when that happens, you’ll need that backup, and you’ll need to manually edit files as needed once you finally search for and locate the solution that pertains to you.
We’ve seen the weekly Sat night backup get done, only to find out a site was hacked the previous Friday, so the backup is infected too, leaving a full recovery nearly impossible.
But You’ll Likely Ignore Your Updates
Google Trends has shown continued growth in people searching for “Hacked WordPress” and similar topics, and they also forecast a steady growth. This is because these days nearly one out of every five websites on the planet runs on WordPress. 18.9% was the last industry report, and that was back in 2012!
Like Microsoft Windows, it’s become a but of a target over the years, but that’s because, like Windows, it’s become the standard. I can’t recommend WordPress enough, but I also can’t stress the importance of doing your updates.
What if You’re Already Hacked?
If your WordPress site was recently hacked, and you do not have a backup of theme files, the uploads and database, then you have to either clean the hack manually, or start over. We do not take on hacked sites for cleanup, I’m sorry. However, if you need help right now, we recommend Sucuri, where they’ll clean your site and keep it “hack free” for one year for a flat $499.
Want to Let Us Do Your WordPress Updates & Offsite Backups?
Plans include:
- Domains
- Regular updates will be made to the WordPress core, once a new release has been proven stable. We will typically not update immediately, until it's been out for a couple of days and supporting plugins are verified to work also.WP Core Updates
- All installed plugins will be updated, whether they are either active or inactive. Inactive plugins or themes can often be a source of trouble.Plugin Updates
- All themes installed on the server will be updated regularly, whether they are active or not. We highly recommend deleting your inactive themes though, as they are often the source of security breaches.Theme Updates
- Any time any file changes for any reason in your domain, we are notified. If YOU would like to be notified as well, that's an available option.Monitor File Changes
- Your files will be backed up either weekly or daily to Amazon Web Services. Frequency for Basic and Standard plans are weekly. If you have an account with Amazon we'll use yours, but if not, we'll use our own. Off-Site Backups
- Any files hacked or defaced files on your system will be cleaned up free of charge, waiving the normal cleanup fee of $299Malware Removal
- Email support is of course included with all plans. We only put it here to make the chart larger. 😉 Email Support
- Support hours vary by plan.Phone Support
- WP Engine web hosting is not required, but we include it with our premium packages.WP Engine Hosting
- File caching and compression are included. This boosts performance for your site visitors, and looks especially good to Google. Performance Upgrade
- Although editing the site yourself is easy, we'll make the changes on your site for you as needed. Changing text, changing menus, adding pages, adding images, creating forms, etc. We'll take care of it. You provide clear direction, and we'll get it done.Make Site Edits
- We strongly support WooCommerce, since they wwere bought by Auttomattic, the parent company of WordPress. Ecommerce Support
- Sucuri is a a complete security solution, including a managed firewall .Sucuri Security
- If desired, your content can be delivered from Amazon S3. This improves site speed and provides for a better user experience for your visitorsCDN Content Delivery
- Screen sharing and Skype connections are available for those that wish to use them.Live Slack Support
- Includes access to Scott Hendison's client dashboard, integrated with your own Google Analytics, Google Search Console, and Google AdWords.Search Commander Dashboard
- WPMU Multisite
- For a single domain...
Basic
- For a single domain...
$85
per month
- 1
- 8am to 5pm PST
- Not available at this level of service.
- For a single domain...
Standard
- For a single domain...
$165
per month
- 1
- 8am to 5pm PST
- We'll make pretty much whatever changes you want, that don't involve the creation of new content.
- Nope - Not here either, but you can buy it direct.
- For a single domain...
Pro
- For a single domain...
$375
per month
- 1
- After hours support is included.
- Available at no charge upon request.
- Authorization for API access must come from your own Google Accounts.
- For a single domain...
Elite
- For a single domain...
$695
per month
- 1
- After hours support is included.
- Available at no charge upon request.
- The level includes two scheduled monthly phone calls w/ Scott Hendison